<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:georss='http://www.georss.org/georss' xmlns:gd='http://schemas.google.com/g/2005' xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-2547561342167829838</id><updated>2012-01-14T20:45:19.203-05:00</updated><category term='Safety'/><category term='Feds'/><category term='HOS'/><category term='Technology'/><category term='Associations'/><category term='Comfy Chairs'/><category term='eLearning'/><category term='IT'/><category term='Free Stuff'/><category term='Viewnyx'/><category term='Sales and Marketing'/><category term='Future'/><category term='Free Lunch'/><category term='Hotels'/><category term='Jane Jazrawy'/><category term='Winnipeg'/><category term='CDT'/><category term='College'/><category term='Las Vegas'/><category term='Customer Service'/><category term='Recruiting Tactics'/><category term='iPod'/><category term='Regulations'/><category term='Other Industries'/><category term='Best Fleets Survey'/><category term='R and R'/><category term='TruckWorld'/><category term='Driver Attitudes'/><category term='HR'/><category term='Laziness'/><category term='Jim Park'/><category term='Blogs'/><category term='Websites'/><category term='Pointless fun'/><category term='Chocolate'/><category term='Olympics'/><category term='Fitness'/><category term='Joy of Stress'/><category term='MBTI'/><category term='Internet'/><category term='On Demand'/><category term='Airlines'/><category term='Great West Truck Show'/><category term='MTO'/><category term='Retention Tactics'/><category term='Public Perception'/><category term='Cool stuff'/><category term='Simpsons'/><category term='Human Capital'/><category term='Todays Trucking'/><category term='Seth Godin'/><category term='Haircuts'/><category term='Driver Gaps'/><category term='Markel'/><category term='Classroom'/><category term='Blue Ocean Strategy'/><category term='Chris Harris'/><category term='Training Tips'/><category term='CarriersEdge'/><category term='Budgeting'/><category term='Stupidity'/><category term='Driver Improvement'/><category term='Business Strategy'/><category term='Inc. Magazine'/><category term='Metrics'/><title type='text'>Driver Quality Is A Fulltime Job</title><subtitle type='html'></subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://driverquality.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default?max-results=100'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>52</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>100</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7133394583096783416</id><published>2008-10-20T22:48:00.001-04:00</published><updated>2008-10-20T22:48:00.566-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Safety'/><category scheme='http://www.blogger.com/atom/ns#' term='Driver Improvement'/><category scheme='http://www.blogger.com/atom/ns#' term='Driver Gaps'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='HOS'/><title type='text'>When the bear wakes up, there's going to be trouble</title><summary type='text'>I had an interesting conversation the other day with a fleet safety manager that I know. His fleet had been having severe problems through the spring and summer with logbook violations, and were planning to implement a training program to help address the issue. It wasn't that their drivers were consciously trying to fudge their logs, but that they just didn't understand the regs and were making </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7133394583096783416' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7133394583096783416'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7133394583096783416'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/10/when-bear-wakes-up-theres-going-to-be.html' title='When the bear wakes up, there&apos;s going to be trouble'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1826873972083584349</id><published>2008-10-16T20:34:00.003-04:00</published><updated>2008-10-16T21:00:09.750-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='CarriersEdge'/><category scheme='http://www.blogger.com/atom/ns#' term='Laziness'/><category scheme='http://www.blogger.com/atom/ns#' term='Best Fleets Survey'/><title type='text'>Delinquency</title><summary type='text'>So, I'm a little behind on my blog posts. I normally try to do at least one a week, but we've got a lot of stuff on the go right now and I'm finding it VERY difficult to actually finish any thoughts.We're wrapping up version 2.5 of CarriersEdge, which is scheduled for release at the end of this month. It's going to have a lot of great new additions - the video content from KRTS that we announced </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1826873972083584349' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1826873972083584349'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1826873972083584349'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/10/delinquency.html' title='Delinquency'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-8744837780428316502</id><published>2008-10-07T08:48:00.004-04:00</published><updated>2008-10-07T09:01:59.089-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><title type='text'>Repost - What's Your Plan?</title><summary type='text'>I've discovered that last week's post - What's Your Plan? - never actually appeared on our main website in the section that's supposed to have the blog headlines. Since most readers access the blog through there, a lot of you probably missed this post. D'oh!Here's a link back to the original article. Enjoy!</summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=8744837780428316502' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8744837780428316502'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8744837780428316502'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/10/repost-whats-your-plan.html' title='Repost - What&apos;s Your Plan?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3439269393699252455</id><published>2008-09-29T23:00:00.000-04:00</published><updated>2008-09-29T22:57:25.292-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Safety'/><category scheme='http://www.blogger.com/atom/ns#' term='Viewnyx'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>What's Your Plan?</title><summary type='text'>I'm talking to a lot of people these days that are starting the budgeting and planning process for 2009. As I talk to them, I'm reminded of a comment made by my colleagues over at Viewnyx. Viewnyx, for anyone who's not familiar with them, makes an excellent in-cab camera system that monitors things like speed, braking, signalling, etc. and automatically records what's happening in front of the </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3439269393699252455' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3439269393699252455'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3439269393699252455'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/07/whats-your-plan.html' title='What&apos;s Your Plan?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3340656398111585722</id><published>2008-09-21T22:38:00.003-04:00</published><updated>2008-09-21T22:38:00.628-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Pointless fun'/><category scheme='http://www.blogger.com/atom/ns#' term='Internet'/><title type='text'>The Culture of the Internet ... and Free Stuff</title><summary type='text'>The other day I saw a posting that tweaked my curiosity and I thought you'd all enjoy it as well. It was a list of the more common Internet memes - those interesting but pointless tidbits that pass our way periodically - from the past decade or so. Many of them I'd forgotten until the list reminded me of them, but they all represent a shared cultural experience that we've had over the Internet, </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3340656398111585722' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3340656398111585722'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3340656398111585722'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/09/culture-of-internet-and-free-stuff.html' title='The Culture of the Internet ... and Free Stuff'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1260471736891420331</id><published>2008-09-09T22:45:00.000-04:00</published><updated>2008-09-09T22:45:00.916-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Safety'/><title type='text'>Danger Sneaks Up On You</title><summary type='text'>Wow, two weeks in a row of boogeyman-style headlines! You can tell that summer is over and I'm crabby because winter is coming :-(To finish out the summer, we took our kids to Ontario Place which, for everyone who doesn't live in the Toronto area, is a large park that's equal parts amusement, heritage display, event venue, and all around nice place by the water. In the kids area, they had an </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1260471736891420331' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1260471736891420331'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1260471736891420331'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/09/danger-sneaks-up-on-you.html' title='Danger Sneaks Up On You'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1456584662008712836</id><published>2008-09-04T10:26:00.000-04:00</published><updated>2008-09-04T10:45:05.623-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Future'/><category scheme='http://www.blogger.com/atom/ns#' term='Seth Godin'/><title type='text'>Ignore It At Your Peril</title><summary type='text'>Apologies for the doom and gloom headline, but I came across a great quote from Seth Godin about technology and why it's so important to pay attention to what's happening:Technology, most especially the Internet, has enabled the New Marketing, but you don't have to understand it to use it.It's been a decade since the underpinnings of this revolution were put in place. For the last ten years, </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1456584662008712836' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1456584662008712836'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1456584662008712836'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/09/ignore-it-at-your-peril.html' title='Ignore It At Your Peril'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-5792342747255210797</id><published>2008-08-26T22:30:00.001-04:00</published><updated>2008-08-26T22:30:00.966-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Fitness'/><category scheme='http://www.blogger.com/atom/ns#' term='Recruiting Tactics'/><title type='text'>Hire for Attitude, Train for Skills</title><summary type='text'>I was reading about a health club in Florida that has one of the most interesting hiring processes I've seen in quite a while.  Here's what they do.1. A 4-page application that's mostly puzzles and games. According to the company, that eliminates most of the lazy people right away.2. References are checked by phone3. A group interview with at least 8 candidates and a hiring team from the company </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=5792342747255210797' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5792342747255210797'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5792342747255210797'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/08/hire-for-attitude-train-for-skills.html' title='Hire for Attitude, Train for Skills'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-5421334753881673664</id><published>2008-08-21T16:33:00.001-04:00</published><updated>2008-08-26T08:19:00.848-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Hotels'/><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><category scheme='http://www.blogger.com/atom/ns#' term='Internet'/><title type='text'>Free Internet</title><summary type='text'>What's the deal with these hotels that don't give you free Internet? They piss me off. I can go stay at Bob's Cheapo Motel and get high speed (likely wireless) Internet included for free in my $49/night room. But if I stay some place that's more middle-of-the-road, then they stick me for 10-18 bucks PER DAY for access. Gimme a break. No way does it cost them more than $1/day to deliver that </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=5421334753881673664' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5421334753881673664'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5421334753881673664'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/08/free-internet.html' title='Free Internet'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1984716262628138239</id><published>2008-08-19T22:55:00.001-04:00</published><updated>2008-08-19T22:55:01.124-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Joy of Stress'/><category scheme='http://www.blogger.com/atom/ns#' term='Olympics'/><title type='text'>The Joy of Stress</title><summary type='text'>I love the Olympics. I'm not a big sports guy but every four years I'm glued to the TV for the duration of the summer games. It sucks for my family.What I find so fascinating about the Olympics is that the winners are so often NOT the best athletes. Yes, in every Olympics there are some stars that are expected to win, and do - Michael Phelps is one of those people this time - but I think the more</summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1984716262628138239' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1984716262628138239'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1984716262628138239'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/08/joy-of-stress.html' title='The Joy of Stress'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3117179061295490945</id><published>2008-08-12T21:50:00.000-04:00</published><updated>2008-08-12T21:50:02.269-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Inc. Magazine'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>5 Steps To A Great Employee Handbook</title><summary type='text'>I love Inc. magazine. It's one of the few magazines that I read cover to cover every month, because every issue is packed with great information for the entrepreneurial business. They have sales &amp; marketing tips, finance, business strategy, case studies, and all kinds of other useful info.One of their regular sections is a pull-out how-to section on policies and best practices. This month, the </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3117179061295490945' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3117179061295490945'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3117179061295490945'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/08/5-steps-to-great-employee-handbook.html' title='5 Steps To A Great Employee Handbook'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-5958654737791186222</id><published>2008-08-05T23:47:00.000-04:00</published><updated>2008-08-05T23:47:14.740-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><category scheme='http://www.blogger.com/atom/ns#' term='Customer Service'/><title type='text'>How Not To Serve Your Customers</title><summary type='text'>I had another run in recently with the cable company. I'm not going to say which cable company, but they've been in the news a lot recently after they botched the rollout of a certain hot-ticket cellphone.I can't stand this company. I'm a customer purely because they offer a service that no one else does. That gives them a competitive advantage, for sure, but not for long. Eventually, the </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=5958654737791186222' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5958654737791186222'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5958654737791186222'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/08/how-not-to-serve-your-customers.html' title='How Not To Serve Your Customers'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4617377143172181888</id><published>2008-07-30T16:00:00.000-04:00</published><updated>2008-07-30T16:00:01.294-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Classroom'/><category scheme='http://www.blogger.com/atom/ns#' term='Training Tips'/><category scheme='http://www.blogger.com/atom/ns#' term='Jane Jazrawy'/><title type='text'>Jane's Classroom Training Tips</title><summary type='text'>This week's post is compliments of Jane Jazrawy - the VP, Product Development at CarriersEdge. In addition to be an outstanding developer of online materials, Jane is also a superb classroom trainer, having taught everything from elementary school to finance, consumer electronics, regulatory compliance, and a whole lot of other stuff. Even though our business is online driver improvement, we </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4617377143172181888' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4617377143172181888'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4617377143172181888'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/07/janes-classroom-training-tips.html' title='Jane&apos;s Classroom Training Tips'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3399119329374933903</id><published>2008-07-21T13:42:00.002-04:00</published><updated>2008-07-21T14:42:10.893-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Blue Ocean Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Recruiting Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Blue Ocean Trucking</title><summary type='text'>I was on vacation last week and one of the books I took with me was Blue Ocean Strategy. Yeah, I know, that's pretty lame - taking a business strategy book as "light reading" on vacation. Others have already made fun of me for that. The truth is that I've picked through this book a number of times but never been able to sit down and really think about what it's saying.Blue Ocean Strategy, for </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3399119329374933903' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3399119329374933903'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3399119329374933903'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/07/blue-ocean-trucking.html' title='Blue Ocean Trucking'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7349636191074944855</id><published>2008-07-09T14:20:00.001-04:00</published><updated>2008-09-08T20:37:04.181-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='On Demand'/><category scheme='http://www.blogger.com/atom/ns#' term='iPod'/><title type='text'>The "On Demand" World</title><summary type='text'>I finally got an iPod. I know, most of the civilized world already has at least one, but I never got around to it before, and someone finally gave me one as a gift. In the few months that I've had it, I've already noticed that I'm not using it the way I thought I would.Instead of dumping all my existing CDs onto it and having a virtual jukebox on the go, I find that I'm downloading a lot of </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7349636191074944855' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7349636191074944855'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7349636191074944855'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/on-demand-world.html' title='The &quot;On Demand&quot; World'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-6742835921429657259</id><published>2008-07-03T10:00:00.000-04:00</published><updated>2008-07-03T10:00:28.089-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><title type='text'>Why People Hate Truck Drivers</title><summary type='text'>This morning I was traveling across the top of Toronto on my way to a meeting and witnessed one example of why the general public is scared of big trucks. I was in the right lane with my cruise control set at 107 km/h and a guy driving a flatbed went past me, probably doing about 110-115. Not a lot faster than me, but faster. There was a car in his lane going slower than that, but instead of </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=6742835921429657259' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6742835921429657259'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6742835921429657259'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/07/why-people-hate-truck-drivers.html' title='Why People Hate Truck Drivers'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><media:thumbnail xmlns:media='http://search.yahoo.com/mrss/' url='http://bp0.blogger.com/_jgIMSopAEwU/SGvEc2ukPKI/AAAAAAAAABA/mlGbojnfPjU/s72-c/img009.jpg' height='72' width='72'/><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7092736312013328979</id><published>2008-07-02T13:25:00.003-04:00</published><updated>2008-07-02T13:58:17.668-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Budgeting'/><category scheme='http://www.blogger.com/atom/ns#' term='Great West Truck Show'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Surviving Las Vegas</title><summary type='text'>As I mentioned last week, I was in Las Vegas for the Great West Truck Show. I love Las Vegas and it was an excellent show. As part of the show, I ran a seminar each day on cash flow management for owner-operators. We had a great turnout for each session, but hardly any true owner-operators (single truck operators). Most of the audience each day was made up of what I call micro-fleets - people </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7092736312013328979' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7092736312013328979'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7092736312013328979'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/07/surviving-las-vegas.html' title='Surviving Las Vegas'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4619476739220797842</id><published>2008-06-26T10:30:00.005-04:00</published><updated>2008-06-26T10:40:38.741-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Budgeting'/><category scheme='http://www.blogger.com/atom/ns#' term='Las Vegas'/><category scheme='http://www.blogger.com/atom/ns#' term='Great West Truck Show'/><title type='text'>It's Really Hot in Las Vegas</title><summary type='text'>This week I'm in Las Vegas for the Great West Truck Show. We're exhibiting here as part of Internet Truckstop's ITS University &amp; Marketplace, and I'm also leading a seminar on cash flow management for owner-operators. As part of that seminar, I'm going to be asking the attendees for their tips and tricks - things they've come across that help them increase their revenue and cut their expenses. </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4619476739220797842' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4619476739220797842'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4619476739220797842'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/06/its-really-hot-in-las-vegas.html' title='It&apos;s Really Hot in Las Vegas'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2509429305170714051</id><published>2008-06-19T08:55:00.001-04:00</published><updated>2008-06-19T09:04:09.733-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><category scheme='http://www.blogger.com/atom/ns#' term='Free Lunch'/><title type='text'>Free Lunch Revisited</title><summary type='text'>A little while ago I wrote about a friend of mine that started a new job and wasn't taken out for lunch on the first day. The "first day lunch" is pretty much a tradition in the tech industry and by skipping it, this company sent a bad message to new hires.At the time, I predicted that my friend would hang around that place for a few months until something better came along, then get out. I was </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2509429305170714051' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2509429305170714051'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2509429305170714051'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/06/free-lunch-revisited.html' title='Free Lunch Revisited'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2842517937072290038</id><published>2008-06-04T10:24:00.000-04:00</published><updated>2008-06-04T10:24:52.249-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Future'/><title type='text'>Looking Into The Future - Part II</title><summary type='text'>There's a lot talk about the future of long haul and how younger generations won't be interested in that kind of work. The thinking seems to be that Gen Y (and the kids coming after them) need to be connected to their communities, aren't interested in being separated from their lives for long periods, see work as something that happens around their lives not vice versa, and various similar </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2842517937072290038' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2842517937072290038'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2842517937072290038'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/looking-into-future-part-ii.html' title='Looking Into The Future - Part II'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7329409012373770733</id><published>2008-05-28T22:34:00.001-04:00</published><updated>2008-06-04T10:25:55.877-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Driver Attitudes'/><category scheme='http://www.blogger.com/atom/ns#' term='College'/><category scheme='http://www.blogger.com/atom/ns#' term='eLearning'/><category scheme='http://www.blogger.com/atom/ns#' term='Winnipeg'/><title type='text'>The Guy With the Cowboy Hat</title><summary type='text'>I'm just about recovered from the Winnipeg Truck Show last week. Through two days of exhibiting and walking around I met lots of interesting people and had a great time overall, but it sure is draining.The highlight of the show, for me, happened on Saturday afternoon, near the end of the show. I was standing at our booth and two owner-operators came up to talk. These guys were a classic example </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7329409012373770733' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7329409012373770733'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7329409012373770733'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/guy-with-cowboy-hat.html' title='The Guy With the Cowboy Hat'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1707649023726784414</id><published>2008-05-21T09:14:00.003-04:00</published><updated>2008-05-21T09:14:01.808-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Future'/><title type='text'>Looking Into The Future - Part I</title><summary type='text'>10 years from now, I think the Internet is going to be everywhere. It's almost everywhere now, but not quite. And many of the places where it is available, it's slow and unreliable. Or you have to pay a premium to get at it. It seems to me that 10 years from now, the Internet will be like electricity. It will be a utility service (which it almost is now) and the price will be low enough that we </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1707649023726784414' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1707649023726784414'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1707649023726784414'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/looking-into-future-part-i.html' title='Looking Into The Future - Part I'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4407274485546023365</id><published>2008-05-20T16:37:00.007-04:00</published><updated>2008-06-11T13:46:55.488-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Haircuts'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Making Tough Decisions</title><summary type='text'>I went to see Anna, my haircutter again this week. Last time I went to see her I blogged about how I think she should raise her prices.This time, we had another discussion that I found very interesting.Anna, in addition to cutting hair, also sings in a Fleetwood Mac tribute band. We were talking about her upcoming gigs and she mentioned that she'd been offered a chance to do a gig in Japan. The </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4407274485546023365' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4407274485546023365'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4407274485546023365'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/making-tough-decisions.html' title='Making Tough Decisions'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2974953222075531355</id><published>2008-05-13T16:18:00.007-04:00</published><updated>2008-06-04T10:25:33.819-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Free Stuff'/><category scheme='http://www.blogger.com/atom/ns#' term='Feds'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Getting the Feds to Pay For Your Training Program</title><summary type='text'>Here's something interesting for any of you that are looking to improve your fleet fuel efficiency (is there anyone that DOESN'T apply too?). Transport Canada, through their ecoFREIGHT initiative, runs a program called the Freight Technology Demonstration Fund. If you're implementing new technology or processes that are designed to reduce fuel consumption, air pollution, or greenhouse gas </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2974953222075531355' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2974953222075531355'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2974953222075531355'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/getting-feds-to-pay-for-your-training.html' title='Getting the Feds to Pay For Your Training Program'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-8066678686295134930</id><published>2008-05-06T15:15:00.000-04:00</published><updated>2008-05-06T15:40:43.397-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Cool stuff'/><title type='text'>I Found Myself On iTunes</title><summary type='text'>This doesn't have much to do with trucking, but it's pretty cool. As some of you know, in a previous life I was a musician and played with a number of different bands that never went anywhere. Well, that's not technically true. We went all over the place (especially in the dead of winter), to pretty much any town that was big enough to have a bar (and you'd be surprised how small a town can be </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=8066678686295134930' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8066678686295134930'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8066678686295134930'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/05/i-found-myself-on-itunes.html' title='I Found Myself On iTunes'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3376537741137309197</id><published>2008-04-30T22:30:00.000-04:00</published><updated>2008-04-30T23:08:21.702-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Associations'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><title type='text'>Professional Associations for Drivers - Where Are They?</title><summary type='text'>Most every other industry has at least one professional association for its practitioners. In the tech industry we have dozens of them - an association for project managers, one for business analysts, various general IT groups, the list goes on. What's great about these groups is that it gives people a place to go (whether physically or virtually) to hang out with their peers. They can find other</summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3376537741137309197' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3376537741137309197'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3376537741137309197'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/professional-associations-for-drivers.html' title='Professional Associations for Drivers - Where Are They?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4033244896630635861</id><published>2008-04-23T15:00:00.000-04:00</published><updated>2008-04-23T14:46:33.189-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='TruckWorld'/><category scheme='http://www.blogger.com/atom/ns#' term='Recruiting Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Comfy Chairs'/><title type='text'>Big Comfy Chairs</title><summary type='text'>Well, TruckWorld 2008 has come and gone. After 3 long but excellent days at the show, I have very little feeling left in my legs.While walking around the show, I was noticing the various carrier recruiting booths. They were pretty much all the same "popup tradeshow booths" with information about the carrier and the current pay pack.One carrier, however, stood out. Adco Logistics, who happened to </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4033244896630635861' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4033244896630635861'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4033244896630635861'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/big-comfy-chairs.html' title='Big Comfy Chairs'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-6518797982732681801</id><published>2008-04-21T19:30:00.003-04:00</published><updated>2008-04-21T19:36:29.849-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Chris Harris'/><category scheme='http://www.blogger.com/atom/ns#' term='Blogs'/><category scheme='http://www.blogger.com/atom/ns#' term='Safety'/><title type='text'>You Should Read Chris Harris' Blog</title><summary type='text'>Many of you know Chris already. For those who don't, he's a safety services guy at Old Republic, very knowledgeable in the ever changing regulations we're subjected to, and an all around great guy as well.Chris has started up a blog covering truck safety issues and you can find it here. Lots of good info and an enjoyable read as well. I'm still trying to get over the fact that after a whole day </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=6518797982732681801' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6518797982732681801'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6518797982732681801'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/you-should-read-chris-harris-blog.html' title='You Should Read Chris Harris&apos; Blog'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>1</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3382908721492635055</id><published>2008-04-16T10:20:00.000-04:00</published><updated>2008-04-16T10:20:11.878-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Free Lunch'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>How Much Does a Free Lunch Cost?</title><summary type='text'>In the tech world, there's an unwritten law that new employees get taken out for lunch on their first day. Since people in this industry tend to work long, irregular hours and often forsake normal sustenance, the 'first day lunch' has evolved as a kind of tradition that helps the new hire get integrated into the department, get to know coworkers a little bit, and generally feel good. The lunch </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3382908721492635055' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3382908721492635055'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3382908721492635055'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/how-much-does-free-lunch-cost.html' title='How Much Does a Free Lunch Cost?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7819324482323716854</id><published>2008-04-08T11:59:00.008-04:00</published><updated>2008-04-30T23:10:11.432-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='MBTI'/><category scheme='http://www.blogger.com/atom/ns#' term='Simpsons'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Which Simpsons Character Are You?</title><summary type='text'>This week's post is compliments of Peter Carter at Today's Trucking. Our VP of Product Development, Jane Jazrawy, has contributed a couple of guest columns to Today's Trucking over the last little while, and she's working on another one now. As part of the back-and-forth between writers and editors, Peter forwarded a copy of a PowerPoint presentation which helps you figure out which Simpsons </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7819324482323716854' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7819324482323716854'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7819324482323716854'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/which-simpsons-character-are-you.html' title='Which Simpsons Character Are You?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><media:thumbnail xmlns:media='http://search.yahoo.com/mrss/' url='http://bp3.blogger.com/_jgIMSopAEwU/R_umhA7-s7I/AAAAAAAAAA4/gk-WL5idD7E/s72-c/images-1.jpeg' height='72' width='72'/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7066098601177305269</id><published>2008-04-02T09:35:00.000-04:00</published><updated>2008-04-02T09:30:45.680-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Driver Gaps'/><category scheme='http://www.blogger.com/atom/ns#' term='MTO'/><category scheme='http://www.blogger.com/atom/ns#' term='Metrics'/><title type='text'>What Drivers DON'T Know</title><summary type='text'>I was reading about a pilot project conducted by Ontario's Ministry of Transport. Through this pilot they surveyed 300 drivers across about a dozen different carriers. In this survey drivers were asked about their knowledge of current laws. In the initial replies, 75% of the drivers thought they understood the laws "very well". However, subsequent testing of those drivers found that only 25% were</summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7066098601177305269' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7066098601177305269'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7066098601177305269'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/04/what-drivers-dont-know.html' title='What Drivers DON&apos;T Know'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-341444216855171543</id><published>2008-03-26T09:09:00.005-04:00</published><updated>2008-03-26T09:26:24.146-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='TruckWorld'/><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Free Passes to TruckWorld</title><summary type='text'>TruckWorld 2008 is coming up next month and like most industry people, we'll be there. We've got a booth in Hall 5 by the classic truck showcase, and I'm really looking forward to the event.Since the TruckWorld organizers encourage exhibitors to pass out badges to staff and customers, we're going to be providing complimentary badges to all of our customers. If you're an existing customer (or </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=341444216855171543' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/341444216855171543'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/341444216855171543'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/03/free-passes-to-truckworld.html' title='Free Passes to TruckWorld'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4080264295540228722</id><published>2008-03-24T10:30:00.002-04:00</published><updated>2008-04-23T15:19:27.396-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='Websites'/><category scheme='http://www.blogger.com/atom/ns#' term='IT'/><title type='text'>Broken Download Links</title><summary type='text'>We've recently been having some problems with the file downloads area on our website. This is the section where brochures, columns, and magazine articles get posted for public download. With some recent updates to Adobe Reader, it looks like the pdf files haven't been downloading properly for some visitors running Windows XP. These are fixed now and the downloads should work fine for everyone </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4080264295540228722' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4080264295540228722'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4080264295540228722'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/03/broken-download-links.html' title='Broken Download Links'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2723086442891120296</id><published>2008-03-19T14:45:00.000-04:00</published><updated>2008-03-19T14:49:51.646-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Budgeting'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Tight budget? Let's cut training!</title><summary type='text'>I'm talking to a lot of people these days that are concerned about a slowing economy and its impact on the freight business. There's lots of talk about cost-cutting and just as day follows night, execs and bean counters start talking about cutting back on driver training programs. Some of you may be dealing with this internally now - having your budgets cut or getting grief about the cost of </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2723086442891120296' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2723086442891120296'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2723086442891120296'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/03/tight-budget-lets-cut-training.html' title='Tight budget? Let&apos;s cut training!'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-6582017317780317307</id><published>2008-03-12T10:32:00.001-04:00</published><updated>2008-03-13T10:28:54.408-04:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Seth Godin'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='Sales and Marketing'/><title type='text'>Do You Have a Purple Cow?</title><summary type='text'>This week I finally sat down and read Purple Cow by Seth Godin. For any of you who haven't heard of him, Seth Godin is a writer and very entertaining speaker on marketing and business topics. In Purple Cow, he argues that since people get bombarded by so much advertising and promotion everyday, they've basically stopped listening. And since they've stopped listening, the only way to get through </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=6582017317780317307' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6582017317780317307'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6582017317780317307'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/03/do-you-have-purple-cow.html' title='Do You Have a Purple Cow?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-3792183758378674471</id><published>2008-03-05T10:00:00.007-05:00</published><updated>2008-03-06T14:13:52.336-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Human Capital'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><title type='text'>When Do Drivers Start Making You Money?</title><summary type='text'>I've been talking a lot recently about tactics for hiring the best drivers and different approaches to retaining them. Something else that we should always keep in mind when thinking about those things is the whole idea of when drivers start making us money. In any business, a new hire represents a cost. Even before you hire someone, you've spent money on them - posting the position, looking at </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=3792183758378674471' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3792183758378674471'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/3792183758378674471'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/03/driver-breakeven-point.html' title='When Do Drivers Start Making You Money?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><media:thumbnail xmlns:media='http://search.yahoo.com/mrss/' url='http://bp1.blogger.com/_jgIMSopAEwU/R83CrfT5g6I/AAAAAAAAAAo/IZGs8-W0y3c/s72-c/Driver+Breakeven+Point.jpg' height='72' width='72'/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4528974480139501170</id><published>2008-02-25T17:19:00.004-05:00</published><updated>2008-02-25T19:26:55.274-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Human Capital'/><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Todays Trucking'/><category scheme='http://www.blogger.com/atom/ns#' term='Jim Park'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Jim Park Nails It!</title><summary type='text'>I don't know if many of you have had a chance to check out Jim Park's Truck Talk yet. It's an online radio show with Jim talking to different people about industry issues each week. Last week's episode featured an interview with a guy who's fed up and quitting the industry. Very interesting stuff. This guy is basically quitting the industry because he's sick of being treated badly by people that </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4528974480139501170' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4528974480139501170'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4528974480139501170'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/02/jim-park-nails-it.html' title='Jim Park Nails It!'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2250761775577241185</id><published>2008-02-13T13:00:00.002-05:00</published><updated>2008-02-13T12:35:20.225-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Chocolate'/><category scheme='http://www.blogger.com/atom/ns#' term='Websites'/><category scheme='http://www.blogger.com/atom/ns#' term='Recruiting Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Career Paths - A Great Example</title><summary type='text'>The Godiva Chocolates website (see link above) offers a great example of how to incorporate career paths into the recruiting section of a corporate website. What I like about this site is that it includes career paths for employees at all levels of the organization, and various different locations. Not every path ends up with a head office job - many of their employees remain in the field and </summary><link rel='related' href='http://www.godivacareers.com/careerpaths.asp' title='Career Paths - A Great Example'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2250761775577241185' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2250761775577241185'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2250761775577241185'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/02/career-paths-great-example.html' title='Career Paths - A Great Example'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-7619362244317019037</id><published>2008-02-06T14:03:00.000-05:00</published><updated>2008-02-06T14:26:31.789-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Websites'/><category scheme='http://www.blogger.com/atom/ns#' term='Recruiting Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>The 10 Best Recruiting Websites</title><summary type='text'>KnowHR - a great HR website - recently compiled a list of the best recruiting websites. These aren't dedicated job seeker sites like Monster or Workopolis, but rather the recruiting section of corporate websites. Since most readers of this blog are the ones responsible for maintaining the recruiting sections of their company websites, I thought it might be handy to post a link to the list </summary><link rel='related' href='http://www.knowhr.com/blog/2007/05/17/top-10-best-recruiting-websites/' title='The 10 Best Recruiting Websites'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=7619362244317019037' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7619362244317019037'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/7619362244317019037'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/02/10-best-recruiting-websites.html' title='The 10 Best Recruiting Websites'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-5674568239195781612</id><published>2008-02-01T13:18:00.000-05:00</published><updated>2008-02-01T13:47:05.685-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><category scheme='http://www.blogger.com/atom/ns#' term='HOS'/><category scheme='http://www.blogger.com/atom/ns#' term='Regulations'/><title type='text'>Fun With HOS</title><summary type='text'>I've noticed that readers of this blog seem to be particularly interested in articles with the  "Stupidity" label. Of all the keyword labels listed down the right side of the page, Stupidity is by far the most popular. Okay, I'd probably click that one, too, if I was reading someone's blog.Since Stupidity postings are so much fun to read, I thought I'd write another one. And the perfect topic </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=5674568239195781612' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5674568239195781612'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5674568239195781612'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/01/fun-with-hos.html' title='Fun With HOS'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-6597352151117862760</id><published>2008-01-23T13:50:00.000-05:00</published><updated>2008-02-06T14:24:38.460-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Haircuts'/><category scheme='http://www.blogger.com/atom/ns#' term='Driver Improvement'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><title type='text'>Great haircuts, not so great business</title><summary type='text'>I've had the same woman cutting my hair for the last 15 years. As a product of the 80s, I'm forever scarred by memories of bad haircuts (spikes were NOT a good decision!) so I'm nervous at the prospect of having a stranger cut my hair. Anna is my hair-cutter (not sure if that's a word, but she's not a 'barber' and certainly not a 'stylist') and I've followed her around to the various shops she's </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=6597352151117862760' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6597352151117862760'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6597352151117862760'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/01/great-haircuts-not-so-great-business.html' title='Great haircuts, not so great business'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-8996162095800576333</id><published>2008-01-21T08:38:00.001-05:00</published><updated>2008-01-21T08:51:56.142-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Associations'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Got HR Challenges? These Guys Have The Answers</title><summary type='text'>Next week, the Human Resources Professionals Association of Ontario (HRPAO) is holding their annual conference in Toronto. HRPAO is an outstanding organization, providing excellent educational opportunities for HR practitioners at all levels. Their annual conference is packed full of amazing opportunities to learn from peers across various different industries.This year's conference has 115! </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=8996162095800576333' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8996162095800576333'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8996162095800576333'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/01/got-hr-challenges-these-guys-have.html' title='Got HR Challenges? These Guys Have The Answers'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-6953263869597254839</id><published>2008-01-08T12:30:00.000-05:00</published><updated>2008-01-17T14:43:08.619-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Human Capital'/><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><title type='text'>Retention Tactics - What Works For Different Groups?</title><summary type='text'>A few weeks ago I was talking about the bell curve of driver quality and how any given fleet will have a bunch of "pretty good" drivers in the middle, a smaller group of star performers at the top and a matching small group of duds at the bottom.  We talked about those different groups present different challenges, particularly relating to turnover issues, and how we need to do different things </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=6953263869597254839' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6953263869597254839'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/6953263869597254839'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2008/01/retention-tactics-what-works-for.html' title='Retention Tactics - What Works For Different Groups?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4756031471213546830</id><published>2007-12-19T10:38:00.000-05:00</published><updated>2007-12-19T11:03:25.920-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Human Capital'/><category scheme='http://www.blogger.com/atom/ns#' term='Driver Attitudes'/><category scheme='http://www.blogger.com/atom/ns#' term='Airlines'/><category scheme='http://www.blogger.com/atom/ns#' term='Public Perception'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><title type='text'>So, whose fault is it?</title><summary type='text'>A couple of weeks ago I was talking about the airline industry and some things I think we can learn from them. Reader Wayne commented that drivers are often their own worst enemy - the bad apples make the whole industry look bad.Of course, he's right. There are definitely drivers out there that make the entire industry look bad. But I started thinking about this and it seems like it might be a </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4756031471213546830' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4756031471213546830'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4756031471213546830'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/12/so-whose-fault-is-it.html' title='So, whose fault is it?'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-4022436103373524878</id><published>2007-12-12T10:00:00.000-05:00</published><updated>2007-12-12T10:00:38.404-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Markel'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Thoughts on the Markel Let's Talk Series</title><summary type='text'>I had the opportunity over the last month to participate in Markel's Let's Talk series of seminars. These are one-day seminars run in various cities, with a group of speakers discussing hot issues of the day. This particular series focused on profitability and included experts talking about legal issues, insurance, rate modeling, and other things. I was on board for the Toronto, Calgary, and </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=4022436103373524878' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4022436103373524878'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/4022436103373524878'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/12/thoughts-on-markel-lets-talk-series.html' title='Thoughts on the Markel Let&apos;s Talk Series'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1797603844053016942</id><published>2007-12-03T14:00:00.000-05:00</published><updated>2007-12-03T13:25:55.623-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Airlines'/><category scheme='http://www.blogger.com/atom/ns#' term='Public Perception'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><title type='text'>What Trucking Can Learn From The Airline Industry</title><summary type='text'>What’s the difference between a professional driver and a commercial airline pilot?  Pilots carry human cargo and there’s probably a greater risk of fatality if they crash, but pilots never fly alone and they don’t have the share the sky with endless numbers of idiots that are constantly crowding them and running them off the road. I'd bet that a commercial pilot doing a Toronto-London or New </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1797603844053016942' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1797603844053016942'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1797603844053016942'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/12/what-trucking-can-learn-from-airline.html' title='What Trucking Can Learn From The Airline Industry'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>1</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2813301018297155828</id><published>2007-11-22T10:00:00.000-05:00</published><updated>2007-11-22T12:15:58.943-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Retention Tactics'/><category scheme='http://www.blogger.com/atom/ns#' term='Metrics'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Understanding Driver Turnover - All Exits Are Not Equal</title><summary type='text'>I hear a lot of people talking about driver turnover and how much it impacts their business. Driver turnover is certainly a challenge, but I don't think it's a black and white issue. I don't think that all driver turnover is bad - in fact, I think some driver is a GOOD thing.If you take all your drivers and plot them on a graph that maps their quality, you'll end up with something resembling a </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2813301018297155828' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2813301018297155828'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2813301018297155828'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/11/understanding-driver-turnover-all-exits.html' title='Understanding Driver Turnover - All Exits Are Not Equal'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-1888116484754545998</id><published>2007-11-14T15:53:00.000-05:00</published><updated>2007-11-14T15:53:12.293-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><category scheme='http://www.blogger.com/atom/ns#' term='HR'/><title type='text'>Controlling the Cost of Driver Turnover</title><summary type='text'>With the Recruiting &amp; Retention Conference happening in Calgary shortly, I've been thinking about the ongoing challenge of driver retention. Driver turnover in trucking tends to be pretty high and it's a big drain on resources. Turnover is expensive and disruptive. When you've got margins as thin as what we typically see in trucking, you can't have that kind of expense and disruption for very </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=1888116484754545998' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1888116484754545998'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/1888116484754545998'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/11/3-controlling-driver-turnover-costs.html' title='Controlling the Cost of Driver Turnover'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2679678490888296979</id><published>2007-11-07T14:20:00.000-05:00</published><updated>2007-11-14T15:52:07.229-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Human Capital'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><title type='text'>The Trucking Industry - It's NOT About Trucks</title><summary type='text'>I always find it interesting how much attention is paid to trucks in this industry. We certainly need trucks in order to move freight, but it seems like there's a piece missing from the equation most of the time.  As much as we need a solid vehicle to move the freight reliably, the truck is really just a tool that allows a driver to perform a service. It's the driver that makes that service </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2679678490888296979' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2679678490888296979'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2679678490888296979'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/10/2-trucking-industry-its-not-about.html' title='The Trucking Industry - It&apos;s NOT About Trucks'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-8604179329248368451</id><published>2007-11-06T20:56:00.000-05:00</published><updated>2007-11-06T20:56:38.163-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='CDT'/><category scheme='http://www.blogger.com/atom/ns#' term='Stupidity'/><title type='text'>Yes, I'm an Idiot</title><summary type='text'>Yesterday I posted a note about my presentation from the Council of Driver Trainers Annual Conference and included a link to the presentation itself. Well, it turns out that the link I posted didn't work, since I posted the file in PPT format instead of PDF.This is what happens when I try to do this stuff myself.  :-(The link has been fixed and the presentation (now in PDF format) is available </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=8604179329248368451' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8604179329248368451'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/8604179329248368451'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/11/yes-im-idiot.html' title='Yes, I&apos;m an Idiot'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-2233595873551676687</id><published>2007-11-05T11:05:00.000-05:00</published><updated>2007-11-06T20:54:17.184-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Technology'/><category scheme='http://www.blogger.com/atom/ns#' term='CDT'/><category scheme='http://www.blogger.com/atom/ns#' term='Business Strategy'/><category scheme='http://www.blogger.com/atom/ns#' term='eLearning'/><title type='text'>The Presentation People Are Asking Me For...</title><summary type='text'>I've had a bunch of people ask me for copies of the presentation I delivered at the Council of Driver Trainers Annual Conference last weekend, so I decided to post it in a public location instead of emailing to everyone individually.For those that missed it, the topic was "Before You Buy - Is Your Company Ready?". The presentation gave an overview of what eLearning really is, why it's worth </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=2233595873551676687' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2233595873551676687'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/2233595873551676687'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/10/presentation-people-are-asking-me-for.html' title='The Presentation People Are Asking Me For...'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2547561342167829838.post-5191945571048797070</id><published>2007-10-31T10:00:00.000-04:00</published><updated>2007-11-14T15:51:41.943-05:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='Future'/><category scheme='http://www.blogger.com/atom/ns#' term='Other Industries'/><category scheme='http://www.blogger.com/atom/ns#' term='R and R'/><title type='text'>An Industry In Crisis</title><summary type='text'>There's a crisis in this industry - there aren't enough workers, and it's going to get worse before it gets better. The industry itself has a bad reputation - outsiders hardly have any respect for it at all. As a result, young people aren't entering it the way they should be. Parents and guidance counsellors, at best, don't encourage kids to consider this industry. At worst, they actively </summary><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=2547561342167829838&amp;postID=5191945571048797070' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5191945571048797070'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2547561342167829838/posts/default/5191945571048797070'/><link rel='alternate' type='text/html' href='http://driverquality.blogspot.com/2007/10/1-industry-in-crisis.html' title='An Industry In Crisis'/><author><name>Mark Murrell</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='24' height='32' src='http://www.carriersedge.com/images/blogheadshot2.jpg'/></author><thr:total>0</thr:total></entry></feed>
